Withdrawal (Revocation) Instructions and Withdrawal (Revocation) Form

Consumers have a right of withdrawal from the contract (a consumer being any natural person who concludes a legal transaction for purposes that are predominantly not attributable to their commercial activities, nor to their activities as a self-employed person).

  1. Withdrawal Instructions

Right of Withdrawal from the Contract

You have the right to withdraw from this contact within fourteen days, without giving any reason.

The period during which you may exercise your right of withdrawal is fourteen days, and it begins with the day on which you, or a third party, nominated by you and who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform:

MY superheroes OG

Praterstrasse 9/7, 1020 Vienna, Austria


+43 676 921 66 67

by means of an unequivocal statement (e.g. a letter sent by mail, or by e-mail) of your decision that you wish to withdraw from the contract. You can use the attached sample of a withdrawal form. However, this is not mandatory.

In order to safeguard your right of withdrawal, it is sufficient for you to send this notification prior to the expiry of the aforementioned period.

Effects of the Withdrawal

When you withdraw from this contact, we are obliged to refund to you immediately, and not later than fourteen days from the day on which we received your withdrawal information, all payments we have received from you, including delivery charges, with the exception of:

  1. Additional costs resulting from your decision to choose a method of delivery that deviates from the cheapest standard method of delivery offered by us.
  2. Any related costs already excluded by our standard deliver terms & conditions (e.g. customs charges and taxes).

For the refund, we will use the same payment method that you used in the original transaction, unless something different has explicitly been agreed with you, and under no circumstances shall you bear any expenses related to this refund. We are entitled to refuse a refund until you have returned the goods to us, or until you have provided proof that the goods have been sent back to us, whichever occurs first.

You are required to send the goods back or hand them over to us, or to MY superheroes OG, Praterstrasse 9/7, 1020 Vienna, Austria, without delay, and not later than fourteen days after you have informed us of your wish to withdraw from this contract. The indicated period is deemed complied with when you dispatch the goods within fourteen days.

You must bear all direct costs related to the return shipment.

You are only liable for loss in value of the goods when such a loss in value is attributable to an inspection of the condition, properties and functions of the goods that is deemed unnecessary.

Termination or Early Forfeiture of the Right to Withdraw from the Contract

The right of withdrawal does not apply to the delivery of goods that have been manufactured to customer specifications, or that have been tailor-made to personal requirements.

The right of withdrawal does not apply to the delivery of perishable goods, or to goods whose sell-by date is easily exceeded.

The right of withdrawal does not apply to the delivery of alcoholic beverages whose price was agreed on the date of concluding the contract, that can only be delivered 30 days after the contract has been concluded, and whose actual value is subject to market fluctuations which are outside the Seller’s influence.

The right of withdrawal does not apply to consumers who, at the time of concluding the contract, are not resident in a member state of the European Union, and whose sole place of residence and delivery address are outside the European Union at the time of concluding the contract.




  1. Withdrawal Form

When you wish to withdraw from this contract, please complete this form and return it


MY superheroes OG

Praterstrasse 9/7, 1020 Vienna, Austria


+43 676 921 66 67

I/we herewith withdraw from the contract concluded by me/us relating to the purchase of the following goods (*) / performance of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Consumer’s (s’) name

Consumer’s (s’) address

Consumer’s (s’) signature(s) (only on paper forms)


Delete as applicable