Shipping and Payment Information

Shipping Information

We generally only ship to the countries listed below. Depending on shipment size, FedEx will be used. Transport charges are shown in the table below.

Should you desire to effect a shipment to a different country, please contact us by e-mail (info@freifleisch.at), indicating the article, quantity, and delivery address including the country and the related postal code. We will inform you as soon as possible whether we are able to deliver to the country requested, and of the related transport charges, which we must obtain from our transport partner.

C.O.D. shipments: Currently, we are unfortunately not able to effect C.O.D. shipments.

Personal collection by the customer is currently not possible.

The filler material used in the shipping containers is biologically degradable.

 

1.1 Domestic shipments (Austria)

In order to guarantee quick delivery and the best possible meat quality in Austria, we ship exclusively by FedEx Priority. Of course, this is not the cheapest shipping method, but where the quality assurance of our products is concerned, we do not make any compromises.

From a gross order value of €120 upwards, we deliver free of charge in Austria.

Otherwise, the transport charges within Austria (incl. 20% VAT) up to 10 kg are: €9.30

1.2 International shipments

The transport charges (incl. 20% VAT) to all EU countries (except Croatia and Austria) up to 10 kg are: €11.50

Transport charges to Croatia (incl. 20% VAT):

up to 3 kg; €34.08

up to 5 kg; €43.36

up to 10 kg; €61.29

 

We also deliver to Norway (incl. 20% VAT):

up to 3 kg; €28.10

up to 5 kg; €35.23

up to 10 kg; €43.70

 

Where shipments outside the European Union are concerned, additional expenses may occur in specific cases; these will not be borne by us and are the customer’s responsibility. These expenses can be, amongst others, fees charged by financial institutions for the transfer of funds (e.g. transfer fees, exchange commissions), any and all customs, import charges and taxes (e.g. customs duties). You can also find additional information at http://ec.europa.eu/taxation_customs/dds/cgi-bin/tarchap?Lang=DE, and concerning import sales tax on http://auskunft.ezt-online.de/ezto/Welcome.do, as well as concerning Switzerland on http://xtares.admin.ch/tares/login/loginFormFiller.do.

 

  1. Payment information

We can offer you the possibility of pre-payment by bank transfer or by credit card.

We accept Visa, Eurocard, American Express, and Diners Club.

Payments by credit card are made by SSL transmission (Secure Socket Layer). This means that all your data is immediately encrypted.

 

2.1. Domestic shipments

Unless otherwise indicated in the product description, we can offer the following payment methods for shipments within Austria:

Bank transfer

Direct debit

Credit card

 

2.2. International shipments

Unless otherwise indicated in the product description, we can offer the following payment methods for international shipments:

Bank transfer

Direct debit

Credit card

 

2.3. Detailed information on the various payment methods

2.3.1. Bank transfer

You can transfer the invoice amount by indicating the payment reference number within the bank transfer. We will inform you of our bank details and payment reference in a separate e-mail during the order process.

Erste Bank und Sparkasse
IBAN: AT84 2011 1827 9328 0100
BIC: GIBAATWWXXX

2.3.2. Direct debit

When you have informed us of your bank details and given us a direct debit authorisation, we will debit the invoice amount from your bank account. Please ensure that your bank details are correctly transmitted during the order process, and that the required amount is available in your account. We only debit the amount from your bank account when the goods actually leave our warehouse.

2.3.3. Credit card

Pay easily with your credit card. We accept the following credit cards: Visa, Mastercard, American Express.